Refund policy

Exchanges

• We do not offer returns once the order is placed.
• Exchanges are allowed within the same price range or higher. An exchange can be initiated within 3 days of the date of delivery.
• Approved exchanges are issued as store credit, minus a 2% restocking fee.
• To begin the exchange process, visit https://www.figliving.com/apps/return_prime

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Defective or Incorrect Items

• If you receive a defective product or an incorrect item, please contact us within 3 days of delivery.
• The first opening video is mandatory to process your request.
• Replacements will be arranged within 7–10 business days. The total TAT for closing complaints can go up to 15 working days, excluding Sundays and official holidays.
• Contact us at: [email protected]
• You can alternatively reach out to us at +91 9821885227

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Refund Eligibility

• Refunds to the original payment method apply only to approved cancellations (see our Cancellation Policy) and orders that were not successfully delivered due to a shipping failure on our end.

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Cancellation Policy

Cancellation Requests

• Cancellations are allowed within 3 hours of placing the order. See our full Cancellation Policy page for the complete process.

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Replacement Policy

Complaint Timeframe

• Complaints must be raised within 3 days of delivery, along with the first opening video.
• Email: [email protected]

Quality Check

• Replacements will only be processed after a quality check by FIG Living's experts.

Ineligible for Replacement

• Customized or discounted products
• Items damaged due to improper handling or installation

Eligible for Replacement If:

• The item was defective
• The item was damaged in transit
• Products were missing from the package
• The wrong item was received

Note: The item must be unused, in its original packaging, and include all accessories.

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Additional Information

Undelivered Orders

• If your order is marked as delivered but you haven't received it, you must raise a complaint within 24 hours.

OTP Verified Deliveries / Incorrect Details

• If the delivery was OTP-verified or incorrect shipping details were provided, FIG Living will not be held responsible.

Package Condition

• Do not accept any parcel if the outer packaging appears torn or damaged.

Required Proof

• In case of damaged or defective items, customers must provide clear images or videos before any replacement can be processed.
• All communication should be directed to: [email protected]