Cancellation Policy
Cancellation Before Shipment:
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Request Submission:
- Customers must submit cancellation requests within 24 hours of placing the order.
- Email requests to support@figliving.com with the order number.
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Confirmation:
- Once the cancellation request is received and processed, a confirmation email will be sent to the customer.
Post-Shipment Cancellation:
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Non-Returnable Items:
- Customized or personalized items cannot be canceled or returned once shipped.
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Return Process:
- For eligible items, customers may initiate a return within 7 days of receiving the product.
- Items must be in their original condition and packaging.
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
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Refunds:
- Refunds will be processed within 7-10 business days after the returned item is received and inspected.
- Refunds will be issued to the original payment method.
Contact:
- For any questions or concerns, contact customer support at support@figliving.com or call +91 8826008814.
This policy ensures clarity and fairness for both the business and the customers, maintaining high satisfaction and trust.